An accomplished professional with 20 years of extensive experience as CIO, IT Consultant, IT Project Manager, Service Manager and Sales Engagement Manager in IT and Telecommunications field, working currently as a CIO for Sudatel Group in Sudan. Managed several international IT Projects & Programs in Europe, USA and Africa. Education includes MSc. in Electrical Engineering from Technical University of Berlin.

Professional Experience
April. 2015 – Present CIO Sudatel Group, Sudatel Telecom Group Ltd. Khartoum, Sudan

Executive Manager of Information Technology sector at Sudatel & Expresso Group. Full responsibility of all IT
topics; IT strategy, systems, processes, solutions, applications and infrastructure. This involves whole IT service
life cycle from strategy to design, transformation and operations. As CIO of Sudatel group also responsible for
same on group level for Chinguitel Mauritania and Expresso Senegal.

Major Achievements:
 Modernization of Business Supporting (Charging & Billing) major system in Sudatel
 Complete modernization of OSS/BSS system in Chinguitel
 Rollout and consolidation of Oracle ERP system group wide
 OPEX cost reduction by 25%
 Introduction of new major systems interconnect billing, CRM (CX) and broadband provisioning
 Optimization of business processes (operational and business areas) and leverage of maturity level of
handling incident, problem and change management
 Development of Digital Strategy for the group

Nov. 2012 – Present – Program Director (Customer Team Head) Ericsson AB, Khartoum, Sudan

Management of OSS BSS organization unit responsible for complete Ericsson & 3PP integrated solution delivery to telecom operator in Sudan. The Engagements include driving presales processes & opportunity management
through whole program/project management till complete solution handover to operation and support. The
accountability of the organization includes; financial, technical and people management of the customer team as
well as building solid partnerships with customers on C level.

Main Professional accomplishments:

 Establishment of the OSS BSS organization responsible for Sudan and South Sudan with more than 100
employees and consultants
 Managing OBS CT team Zain Program with full accountability for Engagements and Delivery as a profit
center with financial targets.
 Achieving stretched financial results for 2014 with more than 150 % of target
 Closing of 2 x CBIO (Ericsson Charging and Billing Solution) major projects for Sudan and South Sudan,
managing solutions, resources and financials according to Ericsson directives
 Adjustment and optimization of internal processes and procedures to suit existing business environment in
Sudan (currency, embargo,..)
 Development of OBS vision and growth plan in cooperation with the account team

May 2011 – Nov. 2012 Senior Consultant, CGI GmbH, Dusseldorf, Germany
Consultant- IT-Telco Transition Manager at Vodafone Group, Germany
 Service Transition Manager at Vodafone Global services, responsible for several transition and operation
planning for telecom services Vodafone Opcos world wide
 Planning of support and operation processes of Vodafone Global Services for new services based on
Vodafone global framework(SLA, Reporting & KPI, Monitoring and escalation processes) in addition to
supporting tools like BMC Remedy)
 Rollout of Vodafone global supplier IT service contracts and agreements with SW and HW provider

Feb 2009 – Apr 2011 Senior Consultant – Operation Manager
Siemens IT Solutions and Services (SIS), Germany

Operation Manager of Integration Platform (ESB)
 Responsible for operation and care of whole ESB-Tibco product life cycle. The ESB-Platform integrates
more than 100 ITSM applications and processes and enables about 22 Mio data transactions monthly
 Development of Business Cases for SOA Integration platform for Managed Services with focus on Business
Process Model (BPM) for complete IT Service Chain. This includes Change Management, Incident & Problem
Management, , CMDB and Contract Management services
 Monitoring the performance of operational KPIs, SLAs, HW, Network, Firewalls and data traffic

Professional Accomplishments:
 Achieved as a Project Manager 6 integration projects to connect new systems with the existing platform
 Developed and implemented successfully business restructuring programs (Changes) to optimize the
operational and care environment, reduce costs and increase customer satisfaction
 Establishment and initiation of Support, Change and Monitoring processes for the ESB application ->
operational works completely moved to the new process with different support levels from user help desk
to the 3 rd level

Feb 2006 – Feb 2009 Senior Consultant – Project Manager

Siemens IT Solutions and Services (SIS), Germany

Rollout Project Manager and ITSM Solution Consultant
 Management of several complex international Managed Services Rollout Projects for global ITSM
solutions with central application in Germany for customers in different countries:
o Rollout project Siemens Finland
o Rollout project Siemens Singapore and Philippines
o Rollout project Siemens USA and Canada

 Management of virtual and multi-national teams in different locations according to PMI standards and PM
@ Siemens project processes
 Responsible for training and mentoring of Project Managers across countries
 Expertise in Rollout questions in implementation, transition and operation of Service Delivery Processes,
 Change Management
 CMDB data evaluation and support customer on service data structure
 Service contracts and SLAs
 Adaptation of legacy systems and processes

Professional Accomplishments:
 Successful completion of several projects gaining several years of project management experience in
complex distributed international Service Rollout projects from initiation to handover (volume multi-Mio.
Eur., 10-20 members, duration one year and above)
 Developed as a PMO member a standard project approach based on PM@Siemens PM-methodology

Oct 2000 – Feb 2006 IT-Telco Solutions and Process Consultant
Siemens Business Services (SBS), Germany

ITSM, Telco Billing and Customer Care
 Definition of business processes and technical requirements for Siemens solutions concerning IT-service
business in compliance with ITIL and BPM (Business Process Model)
 Drafted technical Requirements and solutions for charging and billing proposals and projects with focus on
service delivery efforts; Responsible for Charging Module that collects, consolidates and apply rates from
assigned tariffs and contracts
 Prepare and issue Solution Design of Billing and Customer Care for Telco-Business and Utilities and
integration of Solutions for Telco-Billing within OSS/BSS Portfolio Projects with products BSCS and Geneva
 Preparing technical solutions for RFP and RFI for Telco proposals, took responsibility of proposal
coordination of the UAE Public ID Project in Siemens Dubai office.

Professional Accomplishments:
 Prepared requirements and solution design for Charging Module of managed services Billing system
(Operational Cash Desk, OCD) based on SAP to process aprox. 25 Mio data records per month
 Prepared and issued technical specifications for Portfolio Management of Telco Billing solutions BSCS and
Geneva that supports BSS and OSS for projects
 Coordinated Billing and Utility proposals for international projects in Europe and Middle East

Charity Experience
 Founder and President of itSMF(IT Service Management Forum) Chapter Sudan
 Speaker at PMI Munich Chapter events
 Expert/Speaker at ITU (International Telecommunication Union) Conferences

Part Time Jobs:
Aug 1995 – Sep 1999 ERP Software Developer
Vertex Konzept, Berlin

 ERP-Software BaaN4.0: Customization and programming the system to customer requirements on the
business processes; languages C, 4GL, 3GL und SQL.
• Design and issuing of Reports und Layouts. Working on system and network administration as well as on
support and maintenance of ERP reports
Sep 1991 – Sep1993 Teaching Assistant

University of Khartoum, Extra Mural Institute

Educational Details:
Oct 1996 – Feb 2000
Electrical Engineering Master (MSc) Technical University of Berlin Berlin, Germany
Oct 1986 – Jul 1991
Electrical Engineering Bachelor (BSc) University of Mansoura Egypt
Jun 1986
School Leaving Certificate – Science Branch Abdalla Al-Salem School Kuwait

Professional Certifications
2013 eTOM Ericsson Cairo
2011 ITIL V3.0 APMG-UK Dusseldorf
2008 PMP PMI (Project Management Institute, USA) Munich
2002 ITIL V2.0 TUV Sud Munich
1999 MCSE Microsoft Berlin

Training
 Project Management Training: PM3 by PM@ Siemens
 Consulting Training at Siemens (consulting methods and techniques, 15 training days)
 Courses on software products and Telecommunication technologies. Several courses in SW-development
methods and IT software solutions like Billing Systems, Customer Care Systems and IT Service
Management Systems BSCS and GENEVA
 CBIO course 5 days 2013
 eTOM Business Developer
 Certification on German Language for Academics at the Technical University of Berlin “TU Berlin“

Languages
 Arabic Native
 English Fluent
 German Fluent

Memberships
 Project Management Institute (PMI)
 Project Management Institute, Cologne Chapter
 itSMF Sudan

LinkedIn Account: https://www.linkedin.com/in/tarigkhalil/