Shadia Musa Ahmed

Member Title: Capacity Building Senior Manager

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• ~ 16 years’ experience in human development, designing and managing youth and employees’ leadership, development and learning programs.


Professional Employment

Capacity Building Senior Manager, Knowledge and Human Development Authority (KHDA), Dubai    2011 – Present

 Major achievements:

  • Designed, managed and delivered 3 months learning experiences for new joiners to help them learn about the organization, themselves , fit within the organization culture and thrive in the organization, over 50 employees benefited from this program over 6 years.
  • Created and delivered a high profile overseas volunteering program for the employees to develop cross cultural learning and empathy around 60 employees joined this program over 5 years.
  • Designed and managed Internship programs for higher education students to get them prepared for the work place needed skills.
  • Designed and delivered training programs on self-managed organizations for more than 150 employees.
  • Internally identified and created the agile organization self-management values to support the organization’s journey towards being a self-managed organization.
  • Designed and delivered Orientation programs for all new joiners’ staff.
  • Coached employees on their self-management, agility, learning and performance.


Other accountabilities in the organization:

  • Creating solutions to raise employees and organizational wellbeing and happiness.
  • Coaching and helping employees transitioning to retirement to prepare for their future through future optimization learning services.
  • Facilitating design thinking sessions to help generate creative solutions to enhance the customer service.


Trainer/ICT Educational specialist, Sheikh Mohammed IT education Project, Dubai       2001 – 2010

Major achievements:

  • Awarded best employee at Sheikh Mohammed IT Education Project (ITEP), 2006.
  • Delivered Cambridge International Diploma-I-Teach course training to 20 trainees, 2006.
  • Delivered programming and graphic designing ICT courses for 400 students annually for 9 years.
  • Coached and trained 50 government schools teachers on integrating ICT with education.
  • Designed and delivered soft skills programs to 300 high school students.


Voluntary Service

Major achievements to date:

  • Co-founded Wathiqat Alkhota youth Center in Dubai.
  • Co-designed the center’s structure and strategic plan
  • Established and managed the training department. Designed and delivered more than 25 workshops on self-awareness, team building and time management.
  • Coached 25 young members in personality development
  • Designed and delivered youth leadership camps, soft skills, self-confidence and presentation skills development programs to the center members the members shown improvement in their self-confidence during different events and projects.
  • Coach the centers members on writing their CVs and help them prepare for their job interview and pass it successfully


Professional Qualifications



·       Certified Professional Co-active Coach



Co-Active training institute


·       Certified consultant in Personal Assessment style


British Academy of Human Resource Development


·       EFQM Certified assessor EFQM, Dubai
·       Certified Trainer Practice – CTP British Academy of Human Resource Development
·       Teaching with ICT CIPD, Dubai
·       Certified Trainer University of Cambridge, Dubai


Professional Memberships

  • Coactive Coach Membership.
  • Full member in the British Academy of Human Resource Development


Academic Qualifications

Bachelor of Computer Science – Honor degree, Sudan University of Science and Technology, Sudan 1999