National Court Appointed Special Advocate (CASA) Association – Seattle, WA 07/2009 – Present
Director, Performance Measurement and Evaluation 01/2018 – Present
- Working strategically with leadership committee and councils in a network of over 900 programs in 49 states to implement performance measures across the network towards achieving an evidence-based status
- Piloted and completed the Logic Model training program to local programs and developed the logical framework prototype for each of the four models of programs in the network (rural, urban, suburban, tribal).
- Creating and managing learning communities for exchanging knowledge and lessons and sharing best practices on the performance measures initiative and peer mentoring models.
- Working with individual State and local program organizations in identifying relevant key outcome measures and indicators as tool for planning and gauging their progress towards becoming evidence-based.
Performance Measurement and Evaluation Specialist 07/2016 –02/2018
- Worked with local and state CASA/GAL programs to aid and guide in developing logic models and measurable outcomes.
- Created integrated framework of evaluation across the organization and CASA/GAL network and provided support on evaluation initiatives and projects.
- Participated in the design, modification and administration of data collection instruments such as surveys and questionnaires.
- Reviewed, extracted and summarized data from surveys and studies, and prepared reports and executive summaries for the Board and various levels of staff in the network.
Evaluation Specialist 06/2014-06/2016
- Collaborated with the Director of Grants Administration & Accountability to develop grant processes, procedures and guidelines and internal controls that were well-aligned, promote equity, and support the mission
- Assisted in refining and continually improving the grant application and selection process, ensuring consistency
- Participated in assuring compliance with the grant funder requirements
Information Manager 12/2011 – 06/2014
- Managed the National CASA Association membership for a network of over 900 programs countrywide: processing, updating and renewing memberships; maintaining appropriate documentation and preparing financial reports,
- Provided technical assistance and support to the network in terms of membership requirements, quality assurance and volunteer tracking.
- Managed and updated the Database (CRM), synchronizing data with subsidiary databases, trouble-shooting and providing technical assistance to the staff and programs across the network.
Grant Program Manager 07/2009 – 11/2011
- Reviewed grant applications and made award recommendations.
- Designed and conducted training sessions relevant to grant applications and management to the whole network.
- Managed a portfolio of over 200 grants, scheduling disbursements, monitoring expenditures and tracking progress. Responded to grantees’ enquiries and provided technical assistance.
- Reviewed and assessed emergency grants for special funding.
- Worked closely with programs on due documents and reports, to ensure timely submission, review and response.
SEATTLE TAXES, INC., (H&R Block of North Seattle), Seattle, Washington
Tax Specialist & Office Leader 01/2007 – 06/2009
- Assembled and compiled tax related documents, verified and examined information for accuracy and prepared complex Tax Returns
- Trouble-shooting and providing pertinent advice to clients relating to their tax situation.
- Supervised between six to eighteen Tax Specialists and Associates, plus three support staff., providing training, coaching, and mentoring.
- Made customer projections and prepared schedules according to weekly projected number of clients.
- Provided quality customer service and client conflict resolution.
United Nations Development Program, New York
Poverty Practice Manager 09/2003 – 12/2005
- Managed two major poverty reduction Trust Funds with annual budget of over $12 million.
- Prepared and broadcasted Request for Proposals (RFP) for poverty reduction projects to over 150 countries.
- Responded to queries and advised country representatives regarding funding criteria.
- Assembled and compiled proposals and corresponding budgets received by deadline.
- Verified, examined and analyzed information for compliance to RFP requirements and selection criteria.
- Organized and monitored the review process implemented annual funding programs to over 20 countries, closely monitoring progress via quarterly progress and fund disbursement reports.
Suquamish Indian Tribe, Washington
Grants Development Specialist 08/2001 – 08/2003
- Conducted needs assessment for tribal community needs and resources.
- Compiled information regarding grants and funding opportunities.
- Prepared grants and corresponding budgets for submittal to public/private funding sources.
- Successfully secured public and private funding for the implementation of the Suquamish Seafood Processing plant, the first in the region, by the Department of Agriculture
Yakima Valley Community College, Yakima, WA
Program Coordinator 01/2001- 06/2001
- Screened and managed a case-load of teen mothers enrolled in GED and other job skills classes
- Admitted their children and infants into a day-care managed by the program, and monitored progress and completion rates.
Program Coordinator 04/1999- 06/2000
- Compiled information and documentation on new businesses and trades to gauge job market demands.
- Established three full-fledged vocational training programs: Welding, Nursing Assistant Training, and Computer technology: In conjunction with the high school and local medical facilities, designed and implemented vocational training programs in response to identified job market demands and needs. Courses were integrated in the college program and were offered quarterly.
- Interviewed students for financial aid and other assistance programs; made the determination based on integrity of information and eligibility of students
UN Food & Agriculture Organization, Sana’a, Yemen
Women Development Consultant 08/1998 – 11/1998
- Reviewed secondary data on women activities, and conducted extensive surveys and needs assessments for women needs and resources.
- Based on survey data, prepared a comprehensive program for income generation activities for women in four of the five Governorates (regions) of Yemen, with precise monitoring & evaluation indicators, reflective of local and regional resources, potential and realities.
UN Food & Agriculture Organization, Muzaffarabad, Pakistan
Income-Generation Expert 01/1996 – 02/1997
- Conducted extensive research and needs assessment on women resources, activities and needs in North Pakistan.
- Designed a comprehensive income-generation program that provides localized development packages complete with resource development, training, production and marketing, for Azad Jammu & Kashmir state with corresponding budgets and monitoring benchmarks.
United Nations Development Program, Khartoum, Sudan
National Program Officer 01/1991 – 01/1996
- Oversaw the implementation od sustainable development programs – Area Development Schemes- in five regions of the Sudan, with a total budget of $28 million, based on the premise of building sustainable development by creating local entrepreneurial capacity, knowledge base and wealth.
- Participated in the design, implementation, monitoring and evaluation of Women development, sustainable renewable energy, and micro-credit enterprise development; developed five-year plans and corresponding annual budgets for program implementation, and monitored expenditure; mobilized resources and raised funds for women development programs, poverty reduction and renewable energy development.
Save the Children Federation (SCF/US), Showak, Sudan
Women in Development Project Manager 04/1989-12/1990
- Managed Women in Development project funded and managed by Save the Children Federation with refugees and local villagers in Eastern Sudan. Major activities: to enhance women’s capability to organize and manage income-generation activities, ensuring community participation through regular animation sessions and training.
- 300 women received micro-loans and were trained on income generation and commercial enterprise management and accounting with 80% repayment rate to the revolving fund.
Save the Children Federation (SCF/US), Khartoum, Sudan
Program Officer 11/1986 – 03/1989
- Conducted socio-economic studies, planning, monitoring, and evaluation and reporting on the programs in Umm-Ruwaba District in Western Sudan.
- Was in charge of program development and implementation with emphasis on small-scale enterprise development, trade and cottage industry for the generation of supplementary family income, and infrastructure development programs.
- Monitored program budgeting and finance. Wrote proposal for fund raising. Participated in staff recruitment and professional development.
Ph.D., Public Policy and Administration, Walden University, Minnesota, USA, 2019
Master of Science, Regional Development Planning, University of Khartoum, 1992
Post Graduate Diploma, Development Studies, University of Khartoum, 1987
Bachelor of Arts, French Language, University of Khartoum, 1983
- Member, Board of Directors, Association for Child & Youth Care Practice (ACYCP) Since 2018
- Member, The National Society of Leadership and Success (NSLS) Since 2018
Author: UNDP Series on Sustainable Human Development, Country Strategies for Social Development: The Experience of the Sudan. January 1995.
Author: Counterterrorism and Community Resilience, Global Encyclopedia of Public Administration, Public Policy and Governance, DOI 10.1007/978-3-319-31816-5_2877-1, Springer International Publishing.
Associate Editor: Adolescent Psychology in Today’s World: Global Perspectives on Risk, Relationships, and Development (Volume II), 2018
Author: Perceptions of Court Appointed Special Advocates on Volunteer Turnover. Walden University Scholar Works; Walden Dissertation and Doctoral Studies Collection, 2019.
TRAINING & SKILLS
- Certificate in Development Advisory Services 2004 – 2005
UNDP Virtual Development Academy (VDA) and Jones International University, UNDP, New York
- Why Cultural Competency Matters (Webinar) 2016
- Four Key Approaches for Effective Data-Driven Decision Making (Webinar) 2016
- Lessons Learned from International Leaders in Performance and Results Management 2016
- Outcome Measures: Metrics that Matter for Non-profits, intaact Webinar 2017
- Accelerating Social Transformation, University of Washington,
Evans School of Public Policy & Governance, Seattle, WA 2019
Computer: MS Word, Excel, PowerPoint, Outlook, Access, Publisher; SharePoint; Smart Sheets; Raiser’s Edge; SPSS; Key Survey; Prezi
Languages: Fluent in English and Arabic (speaking/writing/reading); Proficient in French (speaking/writing/reading).
I currently serve as the Director of Performance Measurement and Evaluation with the National CASA Association, working for children and youth in the court system due to abuse and neglect. I believe that the safety and well-being of children and youth is not a privilege, but a right for every child and youth, and a collective responsibility of everyone in society. My long-term plan is to develop a private nonprofit organization that caters for children and youth deprived of parental care for any reason.