I’m working as Clients Services Account Manager in CTG an international company basis office in Dubai, we operate in the Middle East and North Africa ( Gaza, Iraq, Libya, Yemen), East Africa (Sudan, South Sudan, Somalia), West Africa ( Mali, Sierra Leone, Congo) and Central Asia ( Afghanistan and Pakistan).
CTG Committed To Good – helping clients makes differences. CTG stands for ‘Committed To Good’. With an ethical approach at the heart of all that we do, it’s a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero-tolerance approach to corruption and stay true to local labor laws and all local statutory requirements.
I’m serving as liaisons between a company and its clients and ensuring excellent customer service and client satisfaction. Also responsible for managing client relationships, developing account plans, and delivering proposals.
Here is a simple definition of account manager:
An account manager is a person who works for a company and is responsible for the management of sales and relationships with particular customers. An account manager maintains the company’s existing relationships with a client or group of clients so that they will continue using the company for business. The account manager manages the relationship with the client of the account(s) they are assigned to. Account managers serve as the interface between the customer service and the sales team in a company. The most important duties of the account manager are to create long term relationships with the portfolio of assigned clients. The account manager serves to understand the customer’s demands, plan how to meet these demands, and generate sales for the company as a result.