• 15+ years of varied experience in healthcare solutions across various Modules like Patient Administration, Pharmacy, CPOE, Medical Billing and Claims Management

• Subject Matter Expert (SME) in Pharmacy Management

• Good knowledge of JCIA requirements.

• Experience with, iSoft, Carestream, eHope, Nilecare & eClinicalworks.

Account Manager (2018-Present):
Employer: MEMITS
Reporting to: Sales Director
Products: HIS, DIS, PACS, Integration, Consultancy Services
Job Responsibilities:
 Work on increasing the Market share of our Products & Services
 Promote for the existing products & Services
 Involved in Pre-sales activities like creating business proposals to established & prospective clients
 Maintained constant Contact with Key Clients to generate new leads and create new business opportunities
 Assessed and clarified our Clients needs on an ongoing basis

Account Manager (2016- 2017):
Employer: eClinicalWorks ME.
Department: Sales
Reporting to: Director of Sales
Products: eClinicalWorks 10e
Job Responsibilities:

 Build relationships with key employees among customers
 Advise clients on creating profitable processes
 Ensures a seamless transition of customer responsibility to the Senior Account Manager following a successful implementation. ·
 Act as point of contact for complaints and escalate issues as appropriate
 Liaise between the customer and internal teams (e.g. Development, Implementation, & senior management) to address customers’ needs

Product Consultant (2013- 2016):
Employer: OCS Healthcare Informatics, Dubai Internet City.
Department: Products
Reporting to: Business Solution Manager
Products: MyCare & Rushmore HIS
Job Responsibilities:

 Have a detailed knowledge in Healthcare Applications
 Support sales team with in depth products presentations and demos
 Keeps up-to-date knowledge about Healthcare Products
 Coordinate with partners for products demos and presentations
 Consolidate technical responses
 Whenever required coordinate with sales and delivery team to build up Technical proposal
 Train sales team in products updates

(HIS) Project Manager (2012-2013):
Employer: Nile center for technology research
Department: IT
Reporting to: Projects Director
Software: Nile Care (HIS)
Job Responsibilities:
 Representing the client's interest
 Providing independent advice on the Healthcare IT projects
 Organizing the various professional people working on a project
 Risk assessment
 Making sure that all the aims of the project are met
 Making sure the quality standards are met

Software Manager (2011- 2012):
Employer: Royal Care International Hospital
Department: IT
Reporting to: IT
Director Software: eHope (HIS)
Job Responsibilities:
 Build a team capable of developing embedded software for Healthcare Services.
 Lead and manage a team of HIS Specialist.
 Guide and mentor the HIS Team.
 Lead and manage software development from requirements definition through implementation and validation.
 Responsible for communicating the status of the software development to the Higher Management.
 Interface with the end user to define requirements and solve software issues.
 Lead and facilitate software related discussions with the end user.

Account Manager (2009- 2011):
Employer: OCS Healthcare Informatics, Dubai Internet City.
Department: Projects
Reporting to: General Manager
Territories: UAE, Oman, Qatar & Sudan
Products: iSOFT HIS, myCare HIS, Kodak DIS, 3M Coding and Grouping software & Wave Medical Drug
information software
Job Responsibilities:
 Proactively develop relationships with key users and provide Product Marketing team with customer feedback on product improvements.
 Maintaining and expanding relationships with existing clients.
 Responsible for managing, supporting, and servicing the account related needs of an assigned set of strategic customers.
 Work with Sales Personnel to provide product, business and technical knowledge in support
of pre- sales activities.

Support Team Leader (2007- 2009):
Employer: OCS Healthcare Informatics, Dubai Internet City.
Department: Projects
Territories: UAE, Oman, Qatar & Sudan
Products: iSOFT HIS, myCare HIS, Kodak DIS, 3M Coding and Grouping software.

Job Responsibilities:
 Provide the team with a vision of the project objectives.
 Motivate and inspire team members.
 Coach and help develop team members.
 Facilitate problem solving and collaboration.
 Ensure discussions and decisions lead toward closure.
 Intervene when necessary to aid the group in resolving issues.
 Assure that the team members have the necessary education and training to effectively participate on the team.
 Coordinate with internal and external customers as necessary.
 Ensure deliverables are prepared to satisfy the project requirements, cost and schedule.
 Provide status reporting of team activities against the program plan or schedule
 Keep the project manager and product committee informed of task accomplishment, issues and status
 Provide guidance to the team based on management direction

PROJECTS EXPERIENCE (2002- 2009):
Project: 1 MEDICOM- PHICS Hospital, Employer: Oman Computer Services LLC. Oman Department: Projects.
Name of the Client: Psychiatry Hospital, Abu Dhabi.
Application Software: Patient Administration, Pharmacy, and Psychiatry Specialty Modules
Role in the Project: Support Consultant.

Project: 2 MEDICOM – Al Baraha, Employer: Oman Computer Services LLC. Oman, Department: Projects.
Name of the Client: Al Baraha Hospital – Dubai
Application Software: Pharmacy Management and Pharmacy Stock Modules, Team Size: 2
Role in the Team: Project Implementer / Support Specialist.

Project: 3
MEDICOM-ROYAL HOSPITAL, Employer: Oman Computer Services LLC, Oman. Department: Projects.
Name of the Client: The Royal Hospital, Muscat, Sultanate of Oman.
Software: Oracle, Dev 2000 (forms 4.5 & Reports 2.5). Team Size: 20.
Role in the Team: Project Implementer / Support Specialist.

Project: 4
MEDICOM- KAUH, Employer: Oman Computer Services LLC, Oman. Department: Projects.
Name of the Client: King Abdullah University Hospital, Jordan.
Software: Oracle, Dev 2000 (forms 4.5 & Reports 2.5). Team Size: 15.
Role in the Team: Project Implementer / Application Consultant.

Project:5
iSOFT- GAHS (Mafraq Hospital, Al Rahba Hospital) Employer: OCS Healthcare Informatics, Dubai Internet City. Department: Projects. Name of the Client: General authority for health services, Abu Dhabi. Team Size: 15.
Role in the Team: Project Implementer / Application Consultant.

Education:

University Of Lincoln, Diploma in Business & Computing, 1999 – 2001

Training:

 Kodak DIS Certified
 Account Management
 ITIL V3
 CPHIMS