Musaab Abdalla Salih Ali

Medical laboratory specialist and appliction specialist

Contact
Skills
Language
Arabic, English
Resume/Certificates
Summary

  • I am medical laboratory specialist, working as medical laboratory professional and appliction specialist
  • With experiences more than 6 years

Education
Medical laboratory science university of Khartoum, master degree 2014. Medical laboratory science, Sudan University of Science and technology, BSc 2006
Work Experience
2016-2017 K-bioanalytica company (Application specialist) Responsibilities: Product training to customers and business partners Pre-sales product demonstrations online, at congresses and on-site at hospitals Establishing and managing customer relationships Supporting educational partnerships with key-opinion leaders and training centers Acquire good product knowledge and keeping up-to-date . Setting up documentation for pre or post customer training, such as quick guides, presentations, tutorials, turning customer .. Provide customer feedback to the development team Documentation of all customer contacts . Remote installation and configuration of New analyzer . Remote technical support to solve customer questions 2016-2017 Farha medical company (Application specialist Clinical chemistry +hematology) Responsibilities: Support field sales team at trade shows and seminars. Gather and deliver strategic and competitive customer feedback. Communicate customer use cases beyond initial product scope to Marketing and Product Development teams. Actively participate in following up inquiries from customers for further information on how products can help them in their research. Plan, perform and troubleshoot customer experiments to support customer collaborations and internal validation studies. Act as the primary point of contact between the customer and company. Keep customers apprised and educated on product updates. Coordinate and perform customer site trainings and demonstrations. Identify, document and communicate customer complaints and concerns to management Contribute to technical documentation with the goal of expanding support content and increase user experience. Engage in scientific discussions with customers to cultivate long term relationships. . Previous experience giving oral presentations, teaching or training other scientists. Technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; to stay current in technical knowledge; to troubleshoot and to provide information back to customers in a helpful, positive and professional manner. Proven ability of effective written and verbal communication and listening skills. Strong interpersonal skills and the ability to effectively communicate and project both during face to face and telephone interactions. Strong proven commitment to customer service and satisfaction, the ability to effectively work on and manage many priorities at one time with excellent troubleshooting, writing and editing skills. 2015-016 Yastabshiroon hospital Responsibilities: Performed various quality control procedures to maintain compliance with internal and external regulations. Participated in creating and maintaining lab procedures. Utilized various hospital information systems and software. Performed routine laboratory tests and procedures. Recorded results. Conducting hematological as well as seratological testing and monitoring the appropriate execution of medical reports. Performed quantitative and qualitative tests on blood and body fluids in the stat lab and in these other lab sections: chemistry, hematology, urinalysis, coagulation, blood bank, microbiology. Monitoring quality control and assurance; produced controls and standards, performed calibration of pipettes, and prepared statistical calculations. Presentations and training supervisor in ROCHE automations machines. Monitor Quality Control, Quality Assurance, Safety and Inspection Control practices to assure compliance with internal and external regulations. Maintain sufficient inventory of material supplies and equipment for performance of duties; clean and maintain standard laboratory equipment with budgetary guidelines. *Utilize various laboratory and hospital information systems and software. Communicate in a professional and courteous manner with patients, family and other medical personnel as necessary to obtain information for laboratory records, explain procedures, clarify orders and communicate status. 022016-012017 Altamayoz center for emergency and trauma hospital Responsibilities Senior work of laboratory personnel engaged in performing routine and specialized technical procedures, including planning laboratory work, evaluating work performed and handling procedural and technical laboratory problems. Develop and implement quality control programs to ensure reliability of testing procedures, proper function of laboratory equipment and compliance with federal regulations; prepare and maintain applicable records. Prepare technical reports reflecting volume of work, procedures utilized and test results; coordinate the preparation of reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. *Participate in the development of new medical laboratory procedures and techniques; plan, develop and present workshops. Coordinate student rotations to include instruction in laboratory methods and procedures. Design appropriate work schedules for subordinate employees and plans daily work assignments in order to maintain an adequate personnel complement for laboratory efficiency. Supervise various personnel functions including, but not limited to interviewing, hiring performance appraisals, promotions, transfers and vacation schedules. Monitor Quality Control, Quality Assurance, Safety and Inspection Control practices to assure compliance with internal and external regulations. Interact courteously with doctors, nurses and other healthcare providers when answering questions or providing other information. Provide advanced problem solving, troubleshooting, interpretation/consultation, verification of specimen quality and test results. 2006-uptodate Private laboratories Responsibilities Performed routine laboratory tests and procedures.